The Elite way to run your villa and penthouse

We understand that your property is unique & elite,
because of this it deserves an elite and unique level of service.
Vogue Penthouses & Villas was created for this very reason.

By meeting these superior levels of service, exceptional guest reviews are generated which therefore fosters loyalty within an elite clientele base. This is a driving force in the success of a Vogue Villas & Penthouse property.

We have placed high value in allocating extra resources when managing your property to ensure only the most respectful guests come through the doors at premium price levels. In addition to this strategy, we focus on the implementation of systems and processes designed to ensure your property remains in showroom condition.

VILLA RENTAL MANAGEMENT

Marketing to our travel agent network through the GDS
Exposure to all the major booking platforms & channels
Managing online availability calendar & bookings
Pricing algorithm for the best mix of pricing and occupancy
Social media exposure
Professional photography & property Staging
Handling of each booking enquiry with speed & efficiency
Guest vetting and briefing
Personalised direct booking website for your property
Management of your inbox & search optimisation

GUEST INTERACTION

Welcoming & checking guests in & out, available 24/7
World class housekeeping & replenishment of essentials
Welcome pack including African stillroom toiletries & guest amenities, wine, artisanal coffee, rusks, chocolates, flowers and a welcome letter signed off by Charlotte Rhys
Comprehensive guest guide on what to do and where to go by a local
Essentials such as salt and pepper, cooking oil, dishwashing pods, washing machine pods, sugar, tea, milk, cleaning products, dish towels & a washing sponge
Grocery pre-stocking service for stays on request
Providing scented diffusers for each room
Providing of chef on request
Providing of driver and luxury/exotic vehicle rental on request
Airport pick up in luxury vehicle
Electronic house manual on tablet with in depth instructions on the use of the property
Trained and certified concierge check-in with further recommendations & world class hospitality
Ensuring all general supportive services are working and free of disruption
Managing of difficult guests & resolution seeking
Managing breakages
24/7 support

PROPERTY MANAGEMENT

Housekeeper training & uniforms
Attending to all property maintenance issues during guests’ stay quickly & efficiently
Handling of emergency situations
24/7 support
Pre-arrival inspections to ensure your property is in show room condition
Post departure inspections to ensure inventory & quality control

WE MAXIMISE YOUR RETURN

Our unique pricing algorithm combined with our fully integrated & streamlined channel managementsoftware, allows us to generate the ultimate return on your property.